Return and Refund Policy
At Genome Performance, we are committed to delivering high-quality products and ensuring complete customer satisfaction. If you are not fully satisfied with your purchase, we’re here to help. Please read our return and refund policy carefully for more information.
Returns
- Eligibility:
We accept returns on unused, undamaged, and unopened products within 30 days of purchase. - Condition:
To be eligible for a return, items must be in their original packaging, with all parts and accessories included. - Exclusions:
Customized or personalized products, and products that show signs of use or installation, are not eligible for return.
Refund
- Process:
Once we receive your return and verify its condition, we will process your refund to the original payment method. - Timeframe:
Refunds may take 7-10 business days to appear on your account after the return is processed. - Shipping Fees:
Shipping costs are non-refundable, and the customer is responsible for return shipping fees unless the return is due to a defective product or error on our part.
Defective or Incorrect Products
- If you receive a defective or incorrect item, please contact our customer service team within 7 days of receiving the product. We will arrange for an exchange or full refund at no additional cost to you.
How to Initiate a Return
- To initiate a return or refund, please contact our customer service team at [Insert Contact Email] or call [Insert Contact Phone Number]. Be sure to include your order number and details of the product(s) in question.